Returns & Cancellations

Refunds are possible if the there’s a discrepancy in the Product quality or if we are unable to deliver the product.

Cancellation policy:

Cancellation is not possible once the order has been placed and processed.

Return Delivery Policy:

If items purchased through our online store are defected or damaged, products are eligible for returns/exchange. Proof of purchase and original packaging are required for eligibility. Additional billing may be required depending on the nature of your request, in which case a customer service representative will work with you to ensure the completion of your new order.

  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 2 days of the date of delivery to you.
  • For inquiries regarding an exchange, please contact mailto: or +91 9550227220 for immediate assistance

All returns must be addressed to:

Theia Jewellery Private Limited
Attn: Returns/ Exchanges
H.No 8-2-4/7/A/2/1, Road No 4, Hyderabad,
Telangana 500034
Banjara Hills, Hyderabad

It is encouraged that you send your product by a traceable method. Theia Jewellery is not responsible for lost or misdirected packages.

Refund will not be processed if:

If the shipping address provided is incorrect.
If the product has been partially used
If the product has been dispatched and is in transit.
Non compliance with our return policy.

Exchange is possible if:

Products delivered are damaged or opened.
Company delivers wrong products by mistake.
Damaged product will be reviewed within 7 working days and re-delivered to customer .

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