Returns & Exchange

Once a purchase is made, refund is only possible if the there’s an issue from in the Product Quality or if we are unable to deliver the product to you.

Cancellation policy:

Cancellation is not possible once the order is placed.

Cancellation by customer after dispatch will not be acceptable.

Return Delivery Policy:

Items purchased directly from our online store and found defected or damaged are eligible for returns/exchange. Proof of purchase and original packaging are required for eligibility. Additional billing may be required depending on the nature of your request, in which case a customer service representative will work with you to ensure the completion of your new order.

  • Returns must be in brand new condition, with original packaging and proof of purchase.
  • Returns must be postmarked for return within 2 days of the date of delivery to you.
  • For inquiries regarding an exchange, please contact for immediate assistance.
Please send items to:

Theia Jewellery Private Limited

Attn: Returns/ Exchanges (please specify)

A/2/1, Road No 4, Hyderabad,

Telangana 500034

Banjara Hills, Hyderabad

It is encouraged that you send your product by a traceable method. Theia Jewellery is not responsible for lost or misdirected packages.

Refund will not be given if:

The shipping address provided by you is incorrect.

You have used the product partially and then want to return and/or want refund.

The product has already been dispatched and is in transit.

If you do not comply with our return policy.

Exchange is possible if:

Products delivered are damaged or opened.

Company delivers wrong products by mistake.

Within 7 working days damaged product will be reviewed and delivered back to customer after receiving product at concerned department.


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Theia Jewellery

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