Once a purchase is made, refund is only possible if the there’s an issue from in the Product Quality or if we are unable to deliver the product to you.
Cancellation is not possible once the order is placed.
Cancellation by customer after dispatch will not be acceptable.
Return Delivery Policy:
Items purchased directly from our online store and found defected or damaged are eligible for returns/exchange. Proof of purchase and original packaging are required for eligibility. Additional billing may be required depending on the nature of your request, in which case a customer service representative will work with you to ensure the completion of your new order.
- Returns must be in brand new condition, with original packaging and proof of purchase.
- Returns must be postmarked for return within 2 days of the date of delivery to you.
- For inquiries regarding an exchange, please contact firstname.lastname@example.org for immediate assistance.
Please send items to:
Theia Jewellery Private Limited
Attn: Returns/ Exchanges (please specify)
A/2/1, Road No 4, Hyderabad,
Banjara Hills, Hyderabad
It is encouraged that you send your product by a traceable method. Theia Jewellery is not responsible for lost or misdirected packages.
Refund will not be given if:
The shipping address provided by you is incorrect.
You have used the product partially and then want to return and/or want refund.
The product has already been dispatched and is in transit.
If you do not comply with our return policy.
Exchange is possible if:
Products delivered are damaged or opened.
Company delivers wrong products by mistake.
Within 7 working days damaged product will be reviewed and delivered back to customer after receiving product at concerned department.